Messaging Policy
Last updated 3 September 2026 · Version 2026-09-03.draft-1
Draft — attorney review required
This document is a draft. It has not been reviewed by an attorney and is not legal advice. It is published so the product can be tested end to end, and it must be replaced with reviewed text before any real customer uses this service.
No messages are being sent today. Text messaging and email are switched off in this deployment. The mechanics below describe how they will work, and no message will be sent to anyone before sender registration and attorney review are complete.
Four separate choices
Consent is asked for once per kind of message, and each is its own checkbox. Every box starts empty. None of them is required to join a loyalty program, and refusing all of them still gets you a working card.
| Kind | What it covers |
|---|---|
| Loyalty texts | Visit confirmations and reward notices. Nothing promotional. |
| Marketing texts | Offers and promotions. Recurring, automated, and entirely optional. |
| Loyalty email | The same visit and reward notices, by email. |
| Marketing email | Promotional email. Optional, with an unsubscribe link in every message. |
Stopping messages
Reply with any of these words to any text message to stop it. You will get one confirmation and then nothing further:
STOP · STOPALL · END · CANCEL · UNSUBSCRIBE · QUIT
Reply with either of these for help:
HELP · INFO
Email has an unsubscribe link in every marketing message. You can also withdraw any consent by asking the business directly, or through the Privacy Policy. Stopping messages never affects your card, your visits or your rewards.
Frequency and cost
Message frequency varies by business. Message and data rates may apply — those are charged by your mobile carrier, not by the business or Cync. Carriers are not liable for delayed or undelivered messages.
Rules this service holds itself to
- No message is sent without a consent record that names the person, the business, the purpose and the exact wording they agreed to.
- Marketing consent is never bundled with loyalty consent, and never a condition of joining or of any purchase.
- An opt-out is honoured for the business it was sent to, immediately, and cannot be overridden by staff.
- Messages are not sent based on your location. This service does not do geofencing or location-triggered messaging.
- Quiet hours are observed in the customer's local time zone.
- Every send, suppression and opt-out is logged, so it can be shown that a message was permitted.
Before any real message is sent
Draft note — outstanding requirements. Text messaging in the United States requires A2P 10DLC brand and campaign registration with the carriers, an approved sample message set, a registered sending number, and a compliance review of this page and of the join-form disclosures by an attorney. Marketing email requires a verified sending domain and a valid physical postal address in every message. None of that is done, which is why messaging is switched off rather than merely unused.
Cync is an independent service. Apple, Google, and any business listed in this app are not sponsors of, and do not endorse, review or administer, this loyalty program. Apple Wallet and Apple are trademarks of Apple Inc. Google, Google Wallet and Google Reviews are trademarks of Google LLC. Use of these names is for identification only.